30-DAY REFUND OR REPLACEMENT

Try any of our products for 30 days. If you are not completely satisfied we will, at your option, replace the item with an item of equal value or refund your purchase price in full (less shipping costs). It's that simple, no fine print and no hidden clauses.

Defective or Damaged Items

YOU MUST CONTACT WWW.tapestries-tapestry.COM ONLINE via email csr@tapestries-tapestry.com within 5 days of receiving a damage item. We will then advise you on the steps the will correct that situation.

Shipping damage: All packaging must be kept. Email us for further instructions to correct that situation.

Defective items will be replaced if returned within 14 days. Please contact customer service to report defective items via email.

Do not return any items without contacting www.tapestries-tapestry.com via email. We will instruct you on where to send items and give you an RMA #. If you do not contact www.tapestries-tapestry.com within 5 day of receiving the damaged item, www.tapestries-tapestry.com will not be held liable.

In addition, you get the following extended warranty services.

#1 PRODUCT EXCELLENCE GUARANTEE

Any product product you buy from tapestries-tapestry.com must be free of defects. If on receipt you find the product defective please contact us immediately to discuss return options and replacement.

To return items to www.tapestries-tapestry.com Online, we ask that you email us for a return merchandise number (RMA). No returns will be accepted without a RMA number. This will help us better serve you.

Items returned within the 30-day period will receive a full refund provided it is returned in good condition. If any item is return to us damaged or in an un-sellable condition, NO REFUND will be given.
Shipping costs to return an item is at your expense. You should properly pack and ship in the same shipping container that you received the items in. You should also ship using Canada or US Post and have insurance on the package. If your return package is lost or damaged in shipping it is your responsibility to file a claim with the shipping company you chose to use. We are not liable.

Items not returned in good condition WILL NOT RECEIVE A REFUND.

Please allow two billing cycles for the credit to appear on your statement.

Our Privacy Policy

At Charlotte Home furnishings (www.tapestries-tapestry.com). it is important for us to provide you, our customers, with a personable and satisfying experience. We understand that your privacy is important to you and we exercise every action to ensure that your personal information is secure.
At various points through out the website we will need to collect personal information in order to provide you with the quality service we guarantee, and that might otherwise be unavailable.
We have created this privacy policy to show you what type of information we collect, how it is handled, with whom it may be shared, what choices you have regarding the use of your information and what steps are involved in securing it. This policy is updated from time to time so Charlotte Home furnishings (www.tapestries-tapestry.com). encourages you to refer back to this page periodically.


Information collection and use

Charlotte Home furnishings (www.tapestries-tapestry.com). is the sole owner of the information collected on this site. We do not sell this information to others in ways different from what is disclosed in this statement.


What information do we collect?

We collect the basic information including

• first and last name
• address
• phone number
• e-mail address
• credit card number (including expiration date)

If the shipping address is different from the billing address, if the package is a gift for example, we then require the first and last name, and address of the recipient.


Your order

We request information from your specific to the order, when you are making a purchase. The information is used for billing purposes and to complete your order. The contact information is used to communicate with the customer if we have difficulty processing an order. We do not share this information with outside parties.


Newsletter

If you subscribe to Charlotte Home furnishings (www.tapestries-tapestry.com). newsletter or bulletins, or you request to be on our mailing list then we collect your name and e-mail address. The newsletter features new product offerings, news about tapestries, our new collections and seasonal specials. We do not make our mailing list available to other companies


Surveys and promotions

When you sign up for a survey, contest or any other special promotions we collect your name, address, email address, and phone number. Other possible information collected at this point may include age, interests and zip / postal code. Participation is optional.

Charlotte Home furnishings (www.tapestries-tapestry.com). only uses the individual responses in connection with our site. We do not share responses with, or make the list of members available to other companies.


Aggregate Data

We share with our partners only non-personal, aggregate statistical information regarding customers, sales, traffic patterns, and site usage. It helps us make better decisions about where and how to promote our products and services. We disclose nothing that could be used to identify any individual. We do not share individual responses or any other personally identifiable information with other companies.


Tracking

www.tapestries-tapestry.com database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our customers.


Third Party Policies

In some instances it is necessary for a third party to view your information. This is only practiced with companies Charlotte Home furnishings (www.tapestries-tapestry.com). has a relationship with and when it is essential for us to perform a service for you. For example a third party will require some of you personal information in order to ship the merchandise you have purchased or to process your billing information.

It may be necessary for Charlotte Home furnishings (www.tapestries-tapestry.com). to disclose personal information when complying with the law or to protect our own interests and property. This may entail sharing information with lawyers, government agencies or other companies when dealing with issues such as fraud or government subpoenas or warrants.


Links

Charlotte Home furnishings (www.tapestries-tapestry.com) contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site. This privacy policy applies solely to information collected by Charlotte Home furnishings (www.tapestries-tapestry.com).


Questions and comments

If you e-mail us with a question or comment we request you include your name, phone number, return e-mail address and any other information that will assist us in answering your question.


Refer a friend

Should you decide to refer us to a friend we will ask you for their name and e-mail address as well as yours so they know it was you who referred Charlotte Home furnishings (www.tapestries-tapestry.com) to them. . Charlotte Home furnishings (www.tapestries-tapestry.com) will automatically send the friend a one-time email inviting them to visit the website. They have the option to opt-out. We will not use this information for any other purpose unless permission is otherwise granted.


Correcting/updating/deleting/deactivating

If your personal information changes or you no longer desire our service, we will gladly correct, update or remove any personal data you have previously provided to us. To request a change or removal, send an email to charlotte@tapestries-tapestry.com or call us toll free at 1-866-439-9200.


Cookies and Advertising links

A cookie is a piece of data that is stored by the web server on a user's hard drive. You must have cookies enabled in order for you to be able to perform many of the general functions of the . Charlotte Home furnishings (www.tapestries-tapestry.com) website such as use the Shopping Cart. With cookies enabled, the website has the capacity to deliver you a more customized and complete shopping experience. Charlotte Home furnishings (www.tapestries-tapestry.com). does not use cookies to collect personal information such as a person's name, address or phone number. Any information collected via cookies is completely anonymous.


Security

Charlotte Home furnishings (www.tapestries-tapestry.com). takes every precaution necessary to ensure that our customer's personal information is kept personal, during and after their shopping experience.
When you place an order through our shopping basket, your personal information is protected by Secure Socket Layers (SSLs) encryption technology. While on a secure page you will be notified of this with the display of a lock icon. Similarly when you are on a page that is not secure, a no lock icon will be displayed.
All of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Every account is encrypted internally with the use of passwords to further ensure security. The servers that we store personally identifiable information on are kept in a secure environment under restricted access.


Your Consent

By using our website, you consent to the collection and use of certain information by . Charlotte Home furnishings (www.tapestries-tapestry.com). Changes to our privacy policy will be posted on this page so you will always know about the information we collect and how we use it.


Contact us

Charlotte Home furnishings (www.tapestries-tapestry.com). wants you to feel confident in your shopping experience with us. If you have any concerns about privacy and security that have not been answered in this Privacy Policy, please contact us and we will be happy to address your questions.