Customer Service

Our print catalogues feature images of approx 200 best European tapestries. To view a more exhaustive range, please visit our online website which comprises our entire tapestry collection. We invite you to subscribe to our FREE NEWSLETTER. Our newsletter, will update you of any new products and interior decorating ideas.

Using our online shopping cart?

Ordering is easy. We have made our shopping cart one of the easiest and extremely user friendly for you to enjoy your tapestry shopping experience. As you browse through our catalogue, just add the items that you would like to order. Some items such as wall tapestries and throws require specifications such as size or color (this option, will be available shortly). Once you have finished viewing all the items or want to view the selected items, click "View Cart". You will then find all the items including the images that you have put into your shopping cart. If you then decide to put something to the rack, simply click "DELETE" and that item will be taken off your shopping cart. Your shopping cart will hold the items for you for 15 days and will then be deleted.

Once you have finally decided on your purchase, click "Check Out" and our system will direct you to the Check Out process for payment either through credit card checkout or printable order form.

NB: We will ship to the address listed on the credit card as maintained with the credit card company. All address will be verified for accuracy. Hence, please provide us your correct phone no and area code and the best time to call you, so that we can contact you in case of any discrepancy.

Ordering by Fax

Once you have finally decided on your purchase, click "Check Out" and our system will direct you to the Check Out process for payment either through credit card checkout or printable order form.

If you choose Printable Order Form, you will be given the possibility to print out your order and fax it to us or email it to us through the web site.

Our fax no is (604) 588-2817. You will have to dial a prefix such as 011 when you are calling long distance or 1 when you are calling from USA.

In case of difficulties, please contact us by email: billing@tapestries-tapestry.com and we will gladly give you a call. We would love to speak to you.

Is it safe to order using my credit card?

Yes! Credit card is the most used and convenient way to buy on the Internet. When you use your credit card to order from us, your credit card information is processed online. We do not store any of your credit card information on the web site. You can be rest assured that every necessary precaution has been taken to protect your information and privacy.

Our entire web site is secured, right from the time you enter our web store  till the time you leave, offering complete security and peace of mind while shopping and browsing our web site. Your peace of mind is of utmost importance to us.

How do I know that my order has reached you?

Every order is confirmed by email within 24 hours, including holidays and weekends. We will inform you the exact status of your order, once our shipping department has processed your order.

How long does it take to process my order?

We mostly have all goods in stock, except the items that have been marked special order. However, since we service both the retail and wholesale markets internationally, we would advise you immediately if the products is not in stock and when you can expect your order.

What if my order does not reach me?

There could be unforeseen delays in the receipt of your ordered goods. We have a very strict monitoring system to track the shipment of your goods. However, if you are concerned in anyway about the delay in receiving your shipment, we would appreciate if you will send us an email at: billing@tapestries-tapestry.com. We will update you on the shipment within 2 business days.

Important information on the use of credit card

• All amounts are billed in US $
• Mailing address and phone numbers should be the same as per your credit card.

Yes, it is. When you use your credit card to order from us, your credit card information is processed online. We do not store any of your credit card information on the web site. You can be rest assured that every necessary precaution has been taken to protect your information and privacy.

Our entire web site is secured, right from the time you enter our web store  till the time you leave, offering complete security and peace of mind while shopping and browsing our web site. Your peace of mind is of utmost importance to us.

What methods of payment do you accept?

All goods need to be prepaid prior to shipment. We accept major credit cards, such as Visa, Master card and American Express. We also accept cheques and money orders. Goods will ship once payment has cleared the bank.

What about shipping costs?

Shipping cost is calculated by our shopping cart.

OUR RETURN POLICY INFORMATION

30-DAY REFUND OR REPLACEMENT

Try any of our products for 30 calendar days from date of shipping. If you are not completely satisfied we will, at your option, replace the item with an item of equal value or refund your purchase price in full (less shipping costs). Tapestry needs to be returned to us in mint condition (tapestries with dust, pet hair, crushed or tapestry rods sent with missing parts will not receive any refund) freight prepaid & insured for loss and damage in transit.. It's that simple, no fine print and no hidden clauses.

Defective or Damaged Items

YOU MUST CONTACT Tapestries-Tapestry using our "Leave a Message" module at the top right corner of our website, within 5 days of receiving a damage item. We will then advise you on the steps the will correct that situation.

Shipping damage: All packaging must be kept. Email us for further instructions to correct that situation.

Defective items will be replaced if returned within 14 days. Please contact customer service to report defective items via email.

Do not return any items without contacting Budget tapestries via email. We will instruct you on where to send items and give you RMA #. If you do not contact Budget tapestries within 5 day of receiving the damaged item- Budget tapestries will not be held liable.

In addition, you get the following extended warranty services.

#1 PRODUCT EXCELLENCE GUARANTEE

Every product you buy from this site or any of our catalogs must be free of defects or you may return it immediately to Budget tapestries for replacement.

To return items to Budget Tapestries-, we ask that you email us for a return merchandise number (RMA). No returns will be accepted without a RMA number. This will help us better serve you.

Items returned within the 30-day period will receive a full refund provided if it is returned in good condition. If any item is return to us damaged or in an un-sellable condition, NO REFUND will be given.
Shipping costs to return an item is at your expense. You should properly pack and ship in the same shipping container that you received the items in. You should also ship using Canada or US Post and have insurance on the package. If your return package is lost or damaged in shipping it is your responsibility to file a claim with the shipping company you chose to use. We are not liable.

Items not returned in good condition WILL NOT RECEIVE A REFUND.

Please allow two billing cycles for the credit to appear on your statement.

How do I send a gift to my friend?

Tapestries make unique presents! If you wish to send a tapestry as a gift, simply fill out the order form at the end of the shopping cart with the appropriate ship - to address. Generally we include a "paid in full" invoice with the amount appearing in the shipping box. If your tapestry is to be a gift, please notify us, and only a packing slip will be included with the shipment. We will mail the paid invoice to you. Please notify us at the time of ordering.

Do you sell to wholesalers?

Yes, we sell to qualified Interior Designers, furniture and antique dealers, and related industries both nationally and internationally. Proof of Business is required along with State Resale Numbers and other pertinent information using our "Wholesale Enquiry" module at the top right corner of our website. We do drop ship with your company’s name and address. Shipping charges apply.